At EximPanel (“we”, “our”, “us”), we are committed to providing a smooth and transparent shopping experience. This Cancellation Policy explains how customers can cancel orders, subscriptions, or services purchased through our website.
By placing an order or purchasing any product or service from www.eximpanel.com, you agree to the terms of this Cancellation Policy.
Simple & Transparent Cancellation
Order Cancellation
Before shipment or processing
Subscription Cancellation
Anytime before the next billing cycle
Support Assistance
Quick and hassle-free
1. Applicability
This Cancellation Policy applies to all products, services, memberships, and subscriptions purchased directly from www.eximpanel.com. It does not apply to purchases made through third-party sellers, marketplaces, or external websites unless specifically stated.
2. Order Cancellation
Customers may cancel their order if:
- The order has not yet been shipped or dispatched.
- The product has not entered the processing stage.
- The cancellation request is received before dispatch confirmation.
Once an order has been shipped, it cannot be cancelled. In such cases, customers may request a return or refund according to our Return & Refund Policy.
3. Subscription Cancellation
If you have purchased a subscription or membership:
- You may cancel your subscription at any time.
- Cancellation will take effect at the end of the current billing cycle.
- No additional charges will be applied after cancellation.
- Subscription benefits will remain active until the current billing period expires.
4. How to Request a Cancellation
To cancel an order or subscription, please contact us using the details below:
Email: support@eximpanel.com
Please include:
- Full Name
- Registered Email Address
- Order Number or Subscription ID
- Date of Purchase
- Reason for Cancellation (Optional)
Our support team will review your request and respond within 2–3 business days.
5. Cancellation by EximPanel
We reserve the right to cancel any order or account in situations including, but not limited to:
- Incorrect pricing or product information
- Product unavailable or out of stock
- Payment failure or suspected fraudulent transaction
- Violation of our Terms & Conditions
- Legal or regulatory requirements
- Misuse of our website or services
If payment has already been received for a cancelled order, the applicable refund will be processed according to our Refund Policy.
6. Effect of Cancellation
After cancellation:
- Cancelled orders will not be processed or shipped.
- Subscription access will remain active until the end of the current billing cycle.
- Any applicable refund will be processed separately according to our Return & Refund Policy.
7. Non-Cancellable Orders
Orders cannot be cancelled if:
- The order has already been shipped.
- The product has been delivered.
- Customized or personalized products have entered production.
- Digital products or downloadable content have already been delivered.
- Services have already been fully provided.
8. Refund After Cancellation
Cancellation and refunds are separate processes. Submitting a cancellation request does not automatically qualify for a refund. Refund eligibility will be determined according to our Return & Refund Policy.
9. Changes to This Policy
We reserve the right to modify this Cancellation Policy at any time. Any updates will become effective immediately upon publication on this page. We encourage users to review this page periodically.
Contact Us
If you have any questions regarding this Cancellation Policy, please contact us:
Email: support@eximpanel.com
Website: www.eximpanel.com