At EximPanel (“we”, “our”, “us”), customer satisfaction is our priority. This Return & Refund Policy explains the conditions under which refunds may be requested for the products and services purchased through our website.
By placing an order or purchasing any product or service from www.eximpanel.com, you agree to the terms outlined in this policy.
Easy Refund Process
- Refund Request Period: Within 15 calendar days of purchase
- Processing Time:7–14 business days
- Refund Method: Original payment method (where applicable)
- Coverage: Products and services purchased directly from our website
1. Eligibility
A refund may be considered if:
- The refund request is submitted within 15 days from the date of purchase.
- The product has not been used, damaged, or altered.
- The item is returned in its original condition and packaging (if applicable).
- The customer complies with our Terms & Conditions.
- Valid proof of purchase (invoice or order confirmation) is provided.
2. Non-Refundable Items
Refunds will not be provided in the following situations:
- Requests made after the 15-day refund period.
- Products that have been used, installed, or damaged by the customer.
- Customized or personalized products.
- Digital products or downloadable content after delivery.
- Gift cards, promotional items, or clearance products (unless defective).
- Shipping, handling, or payment processing charges (unless required by law).
3. Return Process
To request a return or refund, please contact us at:
Email: support@eximpanel.com
Please include:
- Your full name
- Order number
- Date of purchase
- Reason for return/refund
- Photos of the product (if damaged or defective)
Our support team will review your request and respond within 2–3 business days.
4. Refund Approval
Each refund request is reviewed individually.
If approved:
- The refund will be issued to the original payment method.
- Refund processing usually takes 7–14 business days, depending on your payment provider.
- Any applicable transaction or processing fees may be deducted where permitted.
5. Damaged or Incorrect Products
If you receive:
- A damaged product
- A defective item
- The wrong product
Please notify us within 48 hours of delivery with supporting photographs. We will arrange a replacement or refund after verification.
6. Order Cancellation
Orders may be cancelled before they are shipped or processed.
Once an order has been dispatched, it cannot be cancelled and must follow the standard return procedure.
7. Shipping Charges
Unless the return is due to our error (incorrect, damaged, or defective product), the customer is responsible for return shipping costs.
Original shipping charges are generally non-refundable.
8. Changes to This Policy
We reserve the right to modify this Return & Refund Policy at any time. Updated versions will be published on this page and become effective immediately upon posting.
Contact Us
If you have any questions regarding this Return & Refund Policy, please contact us:
Email: support@eximpanel.com
Website: www.eximpanel.com